Automotive Service Shop Foreman
The Automotive Service Shop Foreman is responsible for the overall efficiency, profitability, and reputation of our Service dept operations.
He or she oversees the quality, timeliness, and fashion in which auto repair services are performed and delivered to our valued customers.
The Foreman is fully accountable for daily operation of the department and works to optimize customer value and profitability.
- Help drive increase of overall shop productivity and Fix It right the First Time
- Monitor training for all technicians (hourly and Flat rate)
- Supervise and assist technicians as needed
- Responsible for the repair and maintenance of customer vehicles, ensuring that work is done expeditiously and correctly
- Must be able to work effectively to ensure time limitations are met
- Create and maintain a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not compromise the customer's interest, while maintaining appropriate attention to department profits.
- Must be competent in the knowledge of automotive repair shop operations
- Computer proficiency
- Valid drivers license
- Team player
- Attention to detail and excellent people skills are a must
The ideal candidate has some post-secondary education or training, at least three years of dealer-level or large facility experience, and previous management experience.
He or she has a certification or designation in the field of automotive repair or is willing to obtain certification, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.
Excellent communication and interpersonal skills, strong leadership and management skills, and good computer skills are required.
RESPONSIBILITIES
- Oversees the management and daily operations of the department
- Ensures all service level targets are met or exceeded
- Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.
- Manages budget and finances
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Guarantees customer satisfaction in all areas
- Performs other duties as assigned
