Automotive Shop Foreman - Albemarle, North Carolina, United States

  • Automotive, Service Technician, Shop Foreman, Shop Manager
  • Albemarle, North Carolina, United States

job description

Automotive Service Shop Foreman

The Automotive Service Shop Foreman is responsible for the overall efficiency, profitability, and reputation of our Service dept operations.

He or she oversees the quality, timeliness, and fashion in which auto repair services are performed and delivered to our valued customers.

The Foreman is fully accountable for daily operation of the department and works to optimize customer value and profitability.

  • Help drive increase of overall shop productivity and Fix It right the First Time 
  • Monitor training for all technicians (hourly and Flat rate) 
  • Supervise and assist technicians as needed 
  • Responsible for the repair and maintenance of customer vehicles, ensuring that work is done expeditiously and correctly 
  • Must be able to work effectively to ensure time limitations are met 
  • Create and maintain a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not compromise the customer's interest, while maintaining appropriate attention to department profits. 
  • Must be competent in the knowledge of automotive repair shop operations 
  • Computer proficiency 
  • Valid drivers license 
  • Team player 
  • Attention to detail and excellent people skills are a must 

 

The ideal candidate has some post-secondary education or training, at least three years of dealer-level or large facility experience, and previous management experience.

He or she has a certification or designation in the field of automotive repair or is willing to obtain certification, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.

Excellent communication and interpersonal skills, strong leadership and management skills, and good computer skills are required.

RESPONSIBILITIES

  • Oversees the management and daily operations of the department
  • Ensures all service level targets are met or exceeded
  • Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.
  • Manages budget and finances
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Complies with and enforces all safety policies and procedures
  • Guarantees customer satisfaction in all areas
  • Performs other duties as assigned

job requirement

 

  • High school diploma or GED required; some post high school education or training preferred
  • Three years of progressive and relevant experience
  • Certification or designation in the field of automotive repair (or is willing to obtain certification)
  • Experience in supervising and managing staff
  • Unrestricted driver's license and clean driving record
  • Able to drive both automatic and standard-transmission vehicles
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Strong leadership and motivational skills
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
  • Highly professional and dependable
  • Safety and customer service oriented
  • Strong computer and internet skills, including Microsoft Office suite

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!

Apply By Clicking The "Apply Now" Button 

Master Service Technician - Albemarle, North Carolina, United States

  • Auto Technician, Automotive Technician, Certified Technician, Master Technician, Service Technician
  • Albemarle, North Carolina, United States

job description

The Certified and Master Certified Service Technician services and repairs vehicles following all established standards and procedures. In addition, he or she may be assigned to conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. We deliver the highest quality service while maintaining the highest level of customer satisfaction.

The ideal candidate has experience as a Service Technician. Possible experience may include: a high school diploma or GED, some post-secondary automotive training, dealer-level or large facility experience, and/or any additional certifications, such as certification by the National Institute for Automotive Service Excellence (ASE). 

An unrestricted driver's license and a clean driving record, a strong technical performance record, and strong physical dexterity and stamina to get the job done are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

  • Certified and Master Certified Tech diagnoses issues based on experience, analysis and testing
  • Master Certified Tech maintains highest level of training possible
  • Maintains cleanliness of vehicles while performing service or repairs
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Helps maintain shop appearance and safety standards and ensures the shop runs in an efficient manner by performing duties such as inventory stocking and other general functions
  • Follows all shop policy, procedure, safety, and environmental rules
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned

 

job requirement

Requirements

  • Master Certified Tech should have dealer-level or large facility experience
  • Master Certified Tech must have a high level of automotive mechanical/electrical knowledge
  • High school diploma or GED
  • Valid and unrestricted driver's license and clean driving record
  • Professional and dependable
  • Safety and customer service oriented
  • Basic computer and internet skills
  • Outstanding communication skills
  • Professional appearance and work ethic
  • Ability to read and comprehend instructions
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed
  • Entry Level Tech may have work experience

Compensation

  • Competitive Pay Based on Experience
  • Medical Benefits
  • Paid Vacation
  • Holidays
  • Professional Workplace
  • Non-Smoking Workplace
  • Drug Free Workplace
  • Opportunity for Advancement
  • Direct Deposit
  • 401(k) with Company Match

 

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

It’s time to make the most important move of your career!

Apply Now!

 

 

Automotive Service Technician - Albemarle, North Carolina, United States

  • Auto Technician, Automotive Technician, Automotive, Service Technician, Technician
  • Albemarle, North Carolina, United States

job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager. 

Responsibilities:
 

Primary Responsibilities:
o Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
o Ensure that common courtesy is shown toward all customers you come into contact with
o While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
o Keep up to date with all technical publications, Service Comm, and Asist terminal operations
o Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
o Address all original customer concerns before moving onto additional sales 
o Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
o Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
o Participate in any Factory, or in-house sponsored training programs offered to you
o Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
o Perform any other duties assigned by the Service Manager, ASM or Group Leader
o Always come to work on time, ready to work, and in a clean uniform

job requirement

Ideal candidates will have:
Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record

Required Education:
High school diploma or equivalent
Must have technical aptitude displayed by ASE certification
Technical or trade school degree preferred

Compensation:
We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

Its Time To Make The Most Important Move Of Your Career!

Apply Now!


We Would Really Like To Hear From You!